Privacy Policy

Information We Collect

We may collect personal information that you choose to provide, including:

• Parent or guardian name
• Student name and age
• Email address
• Phone number
• Billing or mailing address
• Lesson interests, goals, instrument preferences, learning needs, and scheduling preferences
• Information submitted through contact forms, consultation forms, trial lesson requests, enrollment forms, or email
• Payment and billing information, processed through secure third-party payment providers
• Portal account information, if you use our student or parent portal

We may also collect basic website usage information, such as browser type, device information, pages visited, and general analytics data.

How We Use Your Information

We use your information to:

• Respond to inquiries
• Schedule consultations, trial lessons, classes, and private lessons
• Match students with appropriate teachers and programs
• Manage enrollment, billing, scheduling, makeups, and school communication
• Send important school updates, recital information, class reminders, and relevant announcements
• Improve our website, programs, and family experience
• Maintain the safety, security, and operation of our website and school services

We do not sell your personal information.

Student Information

Because we work with children and families, we take care to collect only the information needed to provide lessons, classes, scheduling support, billing, and appropriate teacher matching. Information about a student’s goals, age, learning style, or special learning needs is used only to help us provide a better educational experience.

Sharing Information

We may share information only when necessary with:

• Opus11 teachers and staff
• Scheduling, billing, payment, website, email, and student management platforms
• Service providers who help us operate our school and website
• Legal or regulatory authorities if required by law

We do not share student or family information for unrelated third-party marketing.

Photos, Videos, and Student Performances

Opus11 may take photos or videos during recitals, classes, lessons, school events, or performances. We will only use student images for marketing or public-facing materials when we have appropriate parent or guardian permission.

If you would like to update or withdraw media permission, please contact us.

Cookies and Website Analytics

Our website may use cookies or similar technologies to improve site performance, understand visitor behavior, and support online forms or booking tools. You can adjust your browser settings to limit or disable cookies.

Email Communication

If you subscribe to our newsletter or provide your email through our website, we may send school updates, recital announcements, class information, and occasional promotional messages. You may unsubscribe from marketing emails at any time.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no website, email, or online system can be guaranteed completely secure.

Your Choices

You may contact us to:

• Update your personal information
• Ask what information we have about you or your child
• Request deletion of information, where legally and operationally possible
• Unsubscribe from marketing emails
• Update communication or media preferences

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.